Shipping policy

Shipping Policy – EVOQGLAM

At EVOQGLAM, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for information about processing times, shipping timelines, shipping rates, and order tracking.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Options & Rates (U.S. Orders Only)

We currently offer the following shipping options within the United States:

Shipping Method	Rate
Express Shipping	$15.00
Standard Shipping (Orders $70+)	Free
Standard Shipping (Orders $0–$69.99)	$8.00

Shipping charges are automatically calculated and displayed at checkout.

Estimated Shipping Time

United States

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days

International Shipping

Estimated delivery times for international orders may vary by destination:

Canada: 7–14 business days
United Kingdom & Europe: 7–15 business days
Australia & Other International Locations: 10–20 business days

Please note that shipping times are estimates and may vary due to customs processing, weather disruptions, carrier delays, or high shipping demand periods.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking updates to become available.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. EVOQGLAM is not responsible for packages shipped to incorrectly entered addresses provided by customers.

If you notice an issue with your shipping information, please contact us as soon as possible after placing your order.

Delayed or Lost Packages

While we partner with trusted carriers, shipping delays may occasionally occur outside our control. If your package is delayed, lost, or marked as delivered but not received, we recommend contacting the shipping carrier first.

For additional support, please contact our customer service team.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, or additional fees required by their country. These charges are not included in the order total or shipping fees.